Support

This page provides help with Famreco invitations, album sharing, synchronization, restoration, Premium features, and other common issues.

1. Joining an Album from an Invitation Link

1. Install Famreco from the App Store.
2. Tap the invitation link you received through LINE, Messages, email, or another app.
3. When Famreco opens, follow the on-screen instructions to accept the invitation.
4. After joining, the invited album will appear in Famreco.

Even if Famreco is already installed, return to the original message containing the invitation and tap the link again.

2. Famreco Does Not Open When You Tap an Invitation Link

• Confirm that Famreco is installed on your device.
• Check the App Store to make sure you are using the latest version of Famreco.
• Tap the link directly in the original LINE, Messages, or email conversation.
• If you copied the link, paste it into the Safari address bar and open it there.
• After installing Famreco, tap the original invitation link again.
• Restart your device and try opening the invitation again.

3. The Invited Album Does Not Appear

• Confirm that you are signed in to iCloud with the Apple Account that received the invitation.
• Make sure iCloud Drive is enabled in your device settings.
• Close Famreco completely and open it again.
• Check the album switcher in Famreco for the invited album.
• Ask the person who invited you to confirm that the invitation has not been cancelled.

4. Member Information or Permissions Are Not Up to Date

After an album owner changes a member’s permission, it may take a short time for the change to appear.

• Tap “Update Members” in Famreco.
• If your own permission changed, tap “Update My Permission.”
• Close the member screen and open it again.
• Try again while connected to a stable network.

5. Photos or Videos Are Not Syncing

• Make sure the device is connected to Wi-Fi or mobile data.
• Confirm that iCloud Drive is enabled.
• Check the available storage on both your device and iCloud.
• Videos and high-quality photos may take longer to upload or download.
• Keep Famreco open for a while to allow synchronization to finish.
• If the network is unstable, switch to Wi-Fi and try again.

6. You Cannot Select Photos or Videos

• Open the device Settings app and check Famreco’s photo access permission.
• If you allowed access to selected photos only, add the photos you want to use.
• If a video cannot be selected, check the video length and the applicable Premium feature limits.
• Make sure the device has enough available storage.

7. You Cannot Post, Comment, or React

The actions available in an album depend on the permission assigned to each member.

• View-only members may not be allowed to create posts.
• If you have been removed from an album, you can no longer use that album.
• Ask the album owner to confirm your current permission.
• After a permission change, refresh your permission in Famreco.

8. Premium Features Are Not Available

• Confirm that the App Store is signed in with the Apple Account used for the purchase.
• Use “Restore Purchases” in Famreco.
• Check whether the purchase is still pending.
• Review the subscription status in your Apple Account settings.
• It may take a short time for a new purchase to appear in the App.

Apple handles payments, billing information, refunds, and subscription management. Refund requests must be submitted through Apple’s purchase history or Apple Support.

9. Deleting an Album or Post

• Posts can be deleted from the post detail screen.
• An album owner may be able to permanently delete an album.
• A participating member can leave a shared album.
• “Remove from This Device” and “Delete Everywhere” have different effects, so read the confirmation screen carefully.
• Permanently deleting a shared album may also make it unavailable to other members.

10. Restoring Data After Changing Devices or Reinstalling the App

• Sign in to iCloud with the same Apple Account you used previously.
• Enable iCloud Drive.
• Install Famreco and check the restore screen for available albums.
• For a shared album, you may need to open the invitation link again.
• Keep the App open and use a stable network while restoration is in progress.

11. Before Contacting Support

The following steps may resolve the issue:

1. Close Famreco and open it again.
2. Restart the device.
3. Update Famreco to the latest version from the App Store.
4. Update iOS or iPadOS to the latest available version.
5. Switch between Wi-Fi and mobile data and try again.

12. Contact Support

If the issue continues, please include the following information. More detail will help us investigate the problem.

• App name: Famreco
• Your iPhone or iPad model
• Your iOS or iPadOS version
• Your Famreco app version
• The screen where the problem occurred
• The steps that caused the problem
• Any error message that appeared
• A screenshot with personal information hidden, if possible

Do not send private photos, videos, invitation links, Apple Account passwords, verification codes, or other sensitive information.

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